Hackintosh User calls AppleCare for support

It’s worth a laugh.  Not sure which side I am laughing at though… probably both.  This hack is obvious not something Apple communicated openly within its support department.

Here’s a link to the recorded call, and the call transcript.

Audio

—————————

APPLE: Thank you for calling Apple. My name is Gary. Could I have your first name please?

CALLER: Hi, Gary. My name is Anthony, and my last name is Smith.

APPLE: Okay. And how may I assist or direct your call?

ANTHONY: Okay, well you guys give support for OS X, right?

APPLE: Yup.

ANTHONY: Okay, when I turn on my machine, it goes to the little Apple logo thing and it gets to this screen and it says I can restart my computer — and it says that in about 5 or 6 different languages.

APPLE: Okay. What type of computer are you using?

ANTHONY: It is a Compaq Presario.

APPLE: Okay. And you’re using Mac OS X?

ANTHONY: Yes.

APPLE: Alright, just one moment, and I’ll transfer you over.

ANTHONY: Thank you.

[Hold music]

APPLE: Thank you for calling Apple. This is Billy. Can I get your full name please?

ANTHONY: Hi, Billy. My name is Anthony Smith.

APPLE: Thanks, Mr. Smith. And are you calling in about a new issue or is there a previous case here?

ANTHONY: This is a new issue.

APPLE: New issue? Okay. Do you have the serial number for the product that you’re calling about?

ANTHONY: I believe so, let me see… yes, it is [serial number]

[Apple confirms serial number with Anthony]

APPLE: Thank you, sir. One moment.

APPLE: Let me go ahead and read this back to you one more time, because it’s coming back as invalid. That’s [serial]?

ANTHONY: That is correct.

APPLE: Huh…. That’s [serial]?

ANTHONY: Yes sir.

APPLE: Ah…. Okay, are you getting this from the “My Info”, sir?

ANTHONY: No, I believe it was on the package that the computer came in. I can’t get the computer to boot, so I can’t get to any info screen.

APPLE: Ah, okay. What type of computer are you using?

ANTHONY: It is a Compaq Presario.

APPLE: Okay. Okay —

ANTHONY: It is a funny thing, I’d say — turn it on and it boots up and it gets to the little Apple screen and the little spinny thing. It looks like it’s loading and all of a sudden, you get like a “Start” curtain that drops down and it says I need to restart my computer, and it says that in about 5 or 6 different languages.

APPLE: Uh-huh. Again, what type of computer are you using, sir?

ANTHONY: It’s a Compaq Presario.

APPLE: Compaq Presario, like a Windows PC?

ANTHONY: Yes.

APPLE: Okay, and — okay, so you know you called — this is AppleCare, right, sir?

ANTHONY: Yes. I was told I can get support for OS X here. That’s why I’m calling.

APPLE: Ah. Okay, how are you running OS X on a Compaq Presario, sir?

ANTHONY: Well, it’s pretty simple, I mean — it’s pretty straightforward. You just put the CD in and it installs, you know? It’s pretty much just like installing Windows, you know? You just put the CD in, it boots, the installer pops up, you go through it….

APPLE: Okay. Yeah, because — yeah, in regards to this, we can’t support — I can’t give you support or advice in connecting OS X into your Compaq Presario, sir.

ANTHONY: Okay.

APPLE: Yeah, it doesn’t really cover our scope of support.

ANTHONY: Okay, well thanks anyways, then.

APPLE: Okay, then.

ANTHONY: You have a nice day.

APPLE: You too. Bye.

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